How do I contact Riyadh Timber?
Four contact channels are available: phone +966 50 905 3548, WhatsApp on +966 50 905 3548, email [email protected], and walk-in visits to the warehouse on King Fahd Road, Al Olaya. Every channel responds within two working hours during business days.
For quick stock and price inquiries, WhatsApp is fastest — average response time during business hours stays under 15 minutes. For larger orders involving drawings or bills of quantity, email is preferred so the conversation is documented.
Out-of-Riyadh customers usually prefer phone for discussing quantities and shipping schedules, since the team needs to confirm the delivery address and on-site receiving time before issuing the final invoice.
What are Riyadh Timber's working hours?
Working hours are 8:00 AM to 6:00 PM, Saturday through Thursday, Saudi Arabia time (UTC+3). Friday is a public holiday with no phone coverage. WhatsApp messages received on Friday are answered first thing on Saturday morning, within the first two working hours.
During Ramadan, hours shift to 10 AM–4 PM and then 9 PM–12 midnight. The Ramadan schedule is published on the website and the WhatsApp account before the start of the holy month each year.
Truck loading begins at 7:30 AM, ahead of the formal opening, so deliveries can clear Riyadh's main arteries before peak traffic and reach project sites at the start of the working day.
Where is the Riyadh Timber warehouse located?
The warehouse is located on King Fahd Road, Al Olaya District, Riyadh, postal code 12214, Saudi Arabia. Geographic coordinates are 24.6877° N, 46.6857° E. The location is close to the financial district and the Northern Ring Road exits.
From north Riyadh: exit the Northern Ring Road at the King Fahd Road junction, head south, and the warehouse is on the right after 2 km. From south Riyadh: take King Fahd Road north and turn left at the Al Olaya general street junction.
There are 8 visitor parking spaces in front of the warehouse and a separate truck entrance at the rear. Customers can inspect physical stock before placing a purchase order, accompanied by a sales engineer.
How do I reach Riyadh Timber on WhatsApp?
The official WhatsApp number is +966 50 905 3548 (https://wa.me/966509053548). Send a single message with quantities, thicknesses and the delivery address — the sales team replies with an indicative quote in 15 to 30 minutes during working hours.
Attaching a photo of a quantity list, an Excel file or a PDF saves time and avoids back-and-forth messaging. The team handles Arabic and English messages with equal speed.
For urgent requests outside working hours, send the message and we will reply at the start of the next business day. Messages received after midnight do not count toward our official response-time SLA.
How long will it take to receive a reply?
Standard response times: WhatsApp 15 minutes, email 2 hours, formal quote 4 working hours, during official business days. Inquiries received after 4 PM are processed the next business morning, within the first two working hours of the new day.
Large quotations that require pulling wholesale prices from origin mills take 24 to 48 working hours to issue formally. This applies to orders exceeding 2,000 plywood sheets or 500 cubic metres of sawn lumber.
Any delay beyond the standard SLA indicates a temporary backlog and warrants a direct call to the manager on the main phone line. Company policy is that no inquiry remains unanswered on the day it is received.
What languages does the Riyadh Timber team speak?
The team replies fluently in Arabic and English, with limited Urdu support for drivers and field labour. Every formal correspondence, invoice and quote is issued in both Arabic and English, and the customer can choose the preferred language when opening an account.
Senior sales engineers are technically fluent in English for discussions with foreign consultants on Vision 2030 projects, and with European, Indonesian and Canadian suppliers when arranging direct import shipments.
For overseas customers, voice and video WhatsApp calls let buyers inspect warehouse stock in real time and accelerate purchase decisions without an in-person trip.
Frequently asked questions about contacting Riyadh Timber
Yes, walk-ins are welcome during working hours 8 AM to 6 PM, Saturday to Thursday. We recommend booking via WhatsApp in advance to ensure a sales engineer specialised in your timber type is available on arrival.
Friday is a public holiday with no phone coverage. WhatsApp and email messages received on Friday are answered Saturday morning, within the first two working hours of the new business week.
Yes. A sales engineer will visit your project site within Riyadh free of charge for orders exceeding 500 plywood sheets. For sites outside Riyadh a nominal travel fee applies, deducted from the final order value once the purchase is confirmed.
For urgent evening or Friday requests, send a WhatsApp message explaining the urgency and the project name. We respond as soon as possible. Genuine emergencies are handled within 2 hours even outside formal hours.
Yes, complaints and replacement requests go to [email protected] with the invoice number and photos of the non-conforming panel. Replies are issued within 24 hours and replacement is scheduled with the next delivery batch.
Yes. Our team is fluent in English, and every quote, invoice and shipping document is available in English. This serves foreign consultants and international contractors operating in the Kingdom.
Have an inquiry or supply request?
Send your project details by email or WhatsApp now. The technical sales team responds with a formal quote within 4 working hours, including quantities, prices and delivery timing.